Customer Success Deployment Engineer - Pittsburgh, PA at Simbe
Pittsburgh, PA, US
As a Customer Success Deployment Engineer at Simbe Robotics you will be part of a talented team conducting on-site deployments of our Tally solution within retail stores. This position requires a unique combination of technical skills, coupled with effective communication, relationship management, project management, leadership, the ability to train our customers successfully, and represent our company and product in public environments.


Responsibilities:

Assist with receiving, unpacking, and testing of Tally hardware upon arrival at customer site
Perform initial system level configuration of Tally to customer’s wireless network/internet
Use Tally to build map of the customer’s environment and configure autonomous capture settings
Perform quality assurance on the data captured and analyzed by Tally
Answer any customer questions related to the data and robot performance
Effectively troubleshoot issues that may arise in the field
Ensure the smooth operations of the robots on-site after deployment setup which may include accompanying Tally through the store until the customer and shoppers are acclimated
Answer questions / introduce the technology to the general public while accompanying the robot
Represent the company and product in promotional or media events
Manage against the customer specific project plan / Scope of Work (SoW) to ensure we meet or exceed the customers expectations
Manage on-site customer relationships with multiple internal and external teams during the deployment of Tally
Conduct research to evaluate means to enhance the shopper, customer, and robot experience
Provide both feedback to product and engineering teams to improve product performance
Assist in the development of customer testing plans
Help define deployment best practices to ensure the efficient delivery of our solution while building support from both the customer and shoppers


Qualifications:

3+ years of customer project management experience in a technical context, such as IT or complex professional systems deployment/integration.
Demonstrated success working both as team member and leader
Self-motivated and able to solve problems independently and in customer settings
Strong communication and relationship skills to collaborate effectively with internal and customer teams
Knowledge of and interest in diverse technical topics, including software, hardware and robotics
Cursory knowledge of networking and network topologies, such as routers, wifi, switches, and firewalls
Basic Linux skills required including the ability to work in a terminal only environment and experience operating on remote machines using SSH
Basic knowledge of ROS (Robot Operating System) is a plus
Valid Drivers License
Ability to travel within a 50 minute radius of Pittsburgh, PA for deployment activities
Ability to travel to Simbe Headquarters (San Francisco, CA) on occasion for training or important company events